About Me
Hi, I'm Eileen Klaiklung, a User Experience Strategist and Designer Leader with an enthusiasm for Agile methodologies. After working as a Scrum Master and Product Manager to develop enterprise software at a big data startup, I traded in my spreadsheets and scrum boards to design useful user interfaces that transform human needs into thoughtful, digital solutions.
Currently, I’m an Associate UX Director at CapTech Consulting, where I lead and mentor a team of talented UX designers and researchers who create meaningful digital experiences for clients across various industries. My ScrumMaster certification and background in agile development enable me to support teams while delivering user-centric solutions that align with business objectives and goals.
With 10+ years of experience in Product Strategy and UX Design, I have worked with clients in Financial Services, Healthcare, Manufacturing, Big Data, Power & Energy, Food & Beverages, Grocery Retail, and Transportation Logistics. I apply human-centered design principles and lean UX methodology to understand user needs, define product vision, create testable prototypes, and steer development teams toward delivering incremental value in every user experience. My passion is to simplify the lives of users and to inspire product and design teams to fulfill their career goals in technology and innovation.
Previously, I was the co-organizer of the Charlotte UX Meetup Group (currently IXDA Charlotte) and FusionConf - a quarterly mini-conference on Design, Experience and Frontend Development. In 2018, I was named one of Charlotte’s 30 under 30 by Charlotte Axios for local community involvement.